Returns
To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@3dvisiongear.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: All items are custom printed, therefore, returns are handled on a case by case basis. Returns shall only be granted if artwork was printed incorrectly. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 7 days of receiving order. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 7 days of receiving order.
Returns for exchange or store credit: must be made within 7 days of receiving order.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
3D Vision
5309 Wurzbach Rd. Ste 104
Leon Valley, TX 78238
